郑州新交通汽车板簧有限公司-Service philosophy

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Respect for customers, understanding customers, continue to exceed customer expectations of products and services, customers are always partners. This is what we have always insisted and advocated the service concept.
First, every step, the first thought is that customers in the enterprise from the seller's market into a buyer's market, the consumer's consumption concept has changed. Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality of the products here not only refers to the inherent quality, but also includes product packaging quality, service quality and a series of factors. Therefore, we must fully and maximally meet the needs of consumers.
◇ should stand in the customer (or consumer) position, rather than standing in the company's position to study, design and improve services.
◇ perfect service system, strengthen the pre-sale, sales, after-sales service, customers in the use of goods in a variety of problems in time to help solve, so that customers feel great convenience.
◇ attach great importance to customer feedback, customer participation in decision-making, to deal with customer views as an important part of customer satisfaction.
◇ do everything possible to retain existing customers.
◇ establish all the customer-centric mechanism. The establishment of various institutions, service process changes, etc., should be based on customer needs as the center, customer feedback to establish a rapid response mechanism.
Second, the customer is most aware of their needs, hobbies, this is precisely what companies need to collect information; Third, because the customer has a "one-stop shop", the customer is the first, the customer is the buyer of goods, not the troublemaker; Natural consistency ", the same customer quarrel is quarrel with all customers.
Third, customer satisfaction three elements: Product satisfaction: refers to customer satisfaction with the quality of goods. Service satisfaction: refers to the purchase of goods customers, sales, after-sales service of a positive attitude. No matter how good the product, how reasonable the price, when it is seen in the market, must rely on services. "After-sales service to create a permanent customer." Corporate image satisfaction: refers to the public's overall strength of the enterprise and the overall impression of positive evaluation.